For guests
Guest enquiry
For stays of 1 to 14 nights, group visits, special occasions and accessibility requests. Replies within seven minutes before 23:00 CET.
Direct Reservations
Book your stay with the house — never an intermediary.
Query live availability for the Eiffel Tower, Saint-Germain or Musée d'Orsay stay. Our reservations desk replies within seven minutes, in your language, before 23:00 CET.
Why book direct
Four perks an OTA simply cannot extend.
Booking direct is the only way to receive the entitlements below — these are not promotional add-ons; they are reserved for guests who reserve with the house.
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01
Best-rate guarantee
If you find a lower publicly available rate within 24 hours of booking, we match it and deduct 5%. Our direct rate is, on average, 12% below the leading OTAs.
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02
Complimentary upgrade when available
Direct guests are prioritised for category upgrades at check-in — never guaranteed, but offered before any other channel, on every arrival.
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03
Welcome by your concierge, by name
Because we are a 64-room property, every direct guest is greeted by name on arrival. Your concierge will already know your itinerary from the pre-stay letter.
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04
Flexible cancellation until 48 hours
Cancel or amend your stay without charge until 48 hours prior to arrival. OTA bookings are bound by their own, often stricter, policies.
Enquiries
Two paths, one desk.
Tell us who you are. We route every enquiry to the right team within minutes — no call-centre queue, no chatbot.
For travel advisors
Travel advisor enquiry
For travel designers and consortia placing clients at our 1,200+ partner-agency rate. Net rates, commission letters and group allotments handled directly by our agency desk.
Prefer to speak directly?
+33 1 45 51 24 24 · WhatsApp the desk · 07:00 — 23:00 CET, daily
The human behind the form
Reservations, answered by people who stay on the line.
Direct booking does not mean slower replies. Our desk is staffed by the same concierge team that greets you on arrival — multilingual, experienced, and reachable the way you prefer.
- 7min Average response time on WhatsApp and email before 23:00 CET.
- 6languages Spoken by the concierge team — French, English, Spanish, German, Italian, Mandarin.
- 11years Average tenure across the 14-person concierge and reservations team.
- 1,200+ Partner travel advisors in 47 countries who book direct with the house.
Practical questions
Answered before you need to ask.
What is your cancellation policy?
Cancellations made more than 48 hours before arrival carry no charge. Within 48 hours, the first night is charged. No-show reservations are charged in full. Direct bookings are not subject to the non-refundable terms imposed by some third-party channels.
Do you require a deposit, and which payment methods are accepted?
A deposit of one night's stay secures your reservation. We accept Visa, Mastercard, American Express, bank transfer in EUR, and Apple Pay on arrival. Final settlement may be made in cash (EUR), by card, or via the Maison Marek family invoice account for returning guests.
Can I book multiple rooms or arrange a small private event?
Yes. We host group allotments from five rooms upward, typically for weddings, board retreats and consular delegations. Our events coordinator, Camille Marek-Boucher, will compose a bespoke proposal within 48 hours of enquiry.
Do you offer airport transfers, and what about children or pets?
We do not operate airport transfers directly; our concierge can pre-book a private chauffeur or a taxi G7. Children of any age are welcome — interconnecting rooms, cots and highchairs are complimentary. Small dogs (under 12 kg) are accepted in courtyard-category rooms with a €35 nightly fee; no other pets. Our complimentary electric Citroën Ami shuttle operates within the 7th arrondissement from 08:00 to 20:00.
Still unsure? Write to the desk — a real person answers within seven minutes.